Win, delight, and keep your clients year after year

Services

Solidify client loyalty and grow revenue.

Services

Our services are structured to begin with study of the existing marketing initiatives of the firm, and to then recommend strategic adjustments that are, at every turn, laser-focused on demonstrating value to the client. Once initiatives are viewed through this prism, clarity of purpose and corresponding measureable results such as client satisfaction, client retention, referrals, and revenue growth follow.

CLS is unique in that our principal is a barred attorney. CLS also only advises law firms, not other professional service firms. CLS observes confidentiality and monitors situations such as RFP contests for potential conflicts of interest.


Client Development

Strategic business and industry plans

Market/industry research and recommendations

Presentation and proposal assistance

Client relationship database guidance 


Tailored Marketing

LinkedIn, Facebook, Twitter, website support

Thoughtful sponsorship commitments

Events structured to provide trackable ROI


Client FEedback Initiatives

Targeted client surveys that solicit comments and suggestions in order to implement service improvements

Institutionalized, systematic service programs

Marketing your client service focus as a differentiator


Budgetary guidance

Analysis of legacy and proposed marketing commitments to yield most bang for buck

Sponsorship, membership, conference, community relations commitment negotiation


Expertise made visible

Newsletter, article, blog content

Speaking engagements advice and negotiation

Client seminars and educational sessions

Boards of directors service


SAles COaching

Sessions with individuals and small groups on how to methodically apply sales techniques to client development

Networking advice